EConsult can be used for getting advice to help yourself/advice from pharmacy or advice from your GP or Clinical team. eConsult request for advice from GP can be submitted Monday to Friday 8am to 6.30pm. During our out of hours 6.30pm to 8am Monday to Friday and from 6.30pm Friday until 8am Monday you can gain advice to help yourself or for advice from pharmacy. If you require urgent assistance when we are closed please call 111 or 999 if an emergency.
Clinical eConsults will be responded to by 6.30pm the next working day. This could by text from our Assistant Practitioner with further information to help your condition/advice to visit local pharmacist or offer of telephone consultation with GP or Nurse Practitioner as appropriate for your condition.
GP surgeries everywhere are dealing with high demand because of the COVID pandemic. Many surgeries have had to make urgent requests a priority. Please use the correct eConsult template for your condition.
Please be patient if you have sent in a non-urgent or routine request. Your surgery will contact you as soon as possible. Administration queries will be dealt with within 3 working days. Please do not email the surgery with your query, unfortunately, we do not have capacity in our staffing numbers to deal with increase in email traffic. Your best route is via the eConsult admin tab.
Do not use eConsult to contact your surgery about the COVID vaccine. The NHS will contact you when it's your turn.