Update for Patients July 2021

We are open (and have been open) for face to face appointments throughout the pandemic. We are however working differently to how we were before March 2020.


We will continue to ask all staff and visitors to wear face coverings when they attend the surgery this is to help protect all from the virus particularly sick, vulnerable and immunosuppressed patients.


We are currently using a different entrance to our surgery. We are using a rear entrance to the surgery (through main car park, towards rear of Marks and Spencer, you will see our staff car park, our rear entrance is to the right hand side of the building. Please ring bell for assistance.


We are doing this to help maintain safety for patients and staff, screening temperature checks and brief questions will be asked before entry to the building is permitted. Our reception seating area is small and we cannot safely accommodate large numbers of patients whilst adhering to social distance guidelines. You may be asked to leave by a different entrance when you have attended your appointment.


For appointment requests our preferred route is for you to submit and eConsult via our website, see link below.


If you cannot request access via our on-line platform eConsult our receptionist will assist you with this over the telephone, please note the increasing number of patients choosing to request access over the telephone has led to increase in queues and waiting times for calls to be answered. An eLite triage template can take up to 10 minutes per patient to process.


If you cannot do either of these options and attend the surgery instead, then we will assist you in completing a triage template. Please be patient as this may take some time; the receptionist will need to call a colleague to assist you and you may have a wait until the colleague is free.


We will continue to ask you to request your prescriptions electronically either via our website or by email warccg.prescriptionsteam@nhs.net

or you can post your request in the box on the gate to our staff car park. You can collect your prescriptions direct from pharmacy (we will send your prescription electronically to the pharmacy of your choice).


We will also ask you to submit admin queries via eConsult, see link below. If you cannot do this, we will assist you at the back door reception but you may have to wait a while for additional assistance.


When we are closed please call NHS 111 for advice. In an emergency call 999.

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