Please note if you register for on-line access through Patient Access you will need to bring in 2 forms of ID (one picture/one with address) to complete the process. If we do not receive this within 30 days the account will be rejected.
Appointment System changes
The Practice along with Warrington Clinical Commissioning Group and South Warrington Network Practices have listened to patient feedback about the difficulties in arranging appointments.
To help balance access to both urgent and routine appointments the Practice has made changes to how emergency care will be provided.
From 2nd December 2019:
We have will have a “Duty team” working together each day consisting of GP’s, Nurse Practitioner (NP) and Assistant Practitioners (AP).
Patients requiring “emergency” care will be given a slot to attend the surgery; ie 10am. They will be advised that we cannot guarantee they will be seen immediately on arrival. Attendees will be seen by the most appropriate clinician for their need. Those patients who are acutely unwell will be prioritised to be seen first. The Duty GP will be managing the duty team.
The new “Duty team” has helped us to provide more GP requests review slots which will help those patients who need continuity.
From 9th December 2019:
With support from Warrington CCG and South Warrington Network, we will launch eConsult; a 24/7 online consultation system. You can get help or advice from the practice online at any time & get a response back by the end of next working day. You can get information about your condition, pharmacy advice, request administrative support or GP advice; if clinically necessary an appointment will be arranged for you. As eConsult is 24/7 there will be no need to telephone the Practice as soon as you can after 8am.
Our admin team have been provided with up to date guidance to help them signpost patients to the most appropriate care and will be actively working with eConsult. We advise patients to view the video on our website to them understand how it works.
Appointments in surgery
Appointments in surgery are 10 minutes long. If you have several problems to discuss, please let the receptionist know and we will try our best to allocate a longer appointment slot. If this isn’t possible we may ask you to come to an additional appointment at a later time or day. Please prioritise your concerns.
The number of appointments we can offer on a daily basis is finite and our Patient Advisor team will be able to advise you where you can access further advice when we have reached capacity.
Our Receptionists are all trained Patient Advisors.
As part of our team, they have been trained to ask certain questions in order to ensure that you receive:
- The most appropriate clinical care
- From the most appropriate clinician/health care professional
- At the most appropriate time
Patient Advisors are asked to collect brief information from patients:
- To help clinician’s to prioritise their workload
- To ensure that all patients receive the appropriate level of care
- To direct patients to see a Nurse or health care professional
- To help to direct patient to where they can find advice to self-manage their problem – ie local pharmacy or NHS choices/Self-care forum/My Life Warrington
If you just need to talk to us, then you can book a telephone appointment instead of a face to face consultation. These are available every day. Please ask the receptionist to book this for you. Please note we can give you an approximate time for the call but may be slightly late if face to face consultations in surgery run behind time. You can use telephone appointments to discuss test results, medication reviews, and minor queries – almost anything where an examination is not required.
Extended access appointments
Pre-bookable evening and weekend appointments with a local GP are available from 6pm-8pm Monday-Friday, 8am-4pm Saturdays and Sundays 10am-2pm at Bath Street Health and Wellbeing Centre. Easily accessible, the Health and Wellbeing Centre is in the town centre and has links to public transport on the town’s main bus routes. To access an out of hours’ appointment or to sign up for GP online access please call your own GP who will give you the telephone number and password needed to book the appointment. Please be aware that you will need to consent to share your medical record with the service.
GP out of hours service
The out of hours GP service is open Monday to Friday 6.30pm - 8.00am and weekends and public holidays 24 hours a day. The emergency GP out of hour’s service in Warrington provides urgent healthcare services for patients who feel their illness cannot wait until their GP surgery re-opens. To access, please call NHS 111.
Where are Out of Hours and Extended Access appointments held? Bath Street Health and Wellbeing Centre, Legh Street, Warrington, WA1 1UG