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Video featuring local GPs urges people not to delay seeking treatment for any health concerns

As a patient of Stockton Heath Medical Centre  we are asking for your support and ask that you please DO NOT turn up at the practice. If you have a COVID related health concern in the first instance use NHS 111 online or if unable to do so call 111. For non COVID related health concerns, please complete an eConsult or contact the practice.

The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives.

Our Practice is seeing patients by invite only to help protect both our patients and staff. Please submit an eConsult via link below.

If you do need to speak to a member of our team, please be patient, calls may take longer to be answered. We have adjusted hours to assist in social distancing to minimise risk of infection within our team.

You can order your prescriptions by emailing our team warccg.prescriptionsteam@nhs.net

STAYING AT HOME

You should only leave the house for one of four reasons.

  • Shopping for basic necessities , for example food and medicine, which must be as infrequent as

possible.

  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your

household.

  • Any medical need , or to provide care or to help a vulnerable person.
  • Travelling to and from work , but only where this absolutely cannot be done from home.

These four reasons are exceptions - even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature

For most people, coronavirus (COVID-19) will be a mild illness.

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

 

NHS 111

Up to date information can be found on http://www.nhs.uk/coronavirus

https://www.gov.uk/government/news/online-isolation-notes-launched-providing-proof-of-coronavirus-absence-from-work

 

https://111.nhs.uk/isolation-note/

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

 

For any general information on coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/

   

 Preventing spread of infection

There are general principles you can follow to help prevent the spread of respiratory viruses, including:

  • wash your hands often - with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport
  • avoid touching your eyes, nose, and mouth with unwashed hands
  • avoid close contact with people who are sick
  • if you feel unwell, stay at home, do not attend work or school
  • cover your cough or sneeze with a tissue, then throw the tissue in a bin. See Catch it, Bin it, Kill it
  • clean and disinfect frequently touched objects and surfaces in the home and work environment
  • if you are worried about your symptoms, please call NHS 111. Do not go directly to your GP or other healthcare environment
  • see further information and the Public Health England Blog

There is currently no vaccine to prevent COVID-19 acute respiratory disease. The best way to prevent infection is to avoid being exposed to the virus.

Consult online

https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/   Mental Health and Anxiety

https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/

https://www.nras.org.uk/news/coronavirus-what-we-know-so-far  Rheumatoid Arthritis

https://www.diabetes.org.uk/about_us/news/coronavirus

https://breastcancernow.org/about-us/media/statements/advice-coronavirus-people-cancer

https://www.crohnsandcolitis.org.uk/news/coronavirus-covid-19-advice

https://www.stroke.org.uk/news/coronavirus-covid-19-information-people-affected-stroke

https://www.blf.org.uk/support-for-you/coronavirus  British Lung Foundation

https://www.bhf.org.uk/informationsupport/heart-matters-magazine/news/coronavirus-and-your-health

https://sh24.org.uk/sexual-health

https://www.axess.clinic/   sexual health advice

 

From 9th December 2019:

 

With support from Warrington CCG and South Warrington Network, we  launched eConsult; a 24/7 online consultation system. You can get help or advice from the practice online at any time & get a response back by the end of next working day. You can get information about your condition, pharmacy advice, request administrative support or GP advice; if clinically necessary an appointment will be arranged for you. As eConsult is 24/7 there will be no need to telephone the Practice as soon as you can after 8am.

 

Our admin team have been provided with up to date guidance to help them signpost patients to the most appropriate care and will be actively working with eConsult. We advise patients to view the video on our website to them understand how it works.

The sender ID will be SHMC

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NEW TELEPHONE SYSTEM

From July 2019

We moved to a cloud based telephony system provided by Surgery Connect.

The new system has a feature to record all calls.

We can also monitor queues and can add more staff to answer calls at busy periods.

In accordance with GP contract 2019, we have now stopped using our fax machines.

 

We will send correspondence by secure nhs.net mail.

 

 

We will send and receive documents via a secure NHS mail;

 

For General enquiries:

 warccg.StocktonHeathMC@nhs.net

 

For prescription queries/orders please use

 

warccg.prescriptionsteam@nhs.net

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Chronic Disease Reviews

Annual Review

  • Hypertension (raised blood pressure)
  • Diabetes
  • Heart disease
  • Stroke or TIA (mini stroke)
  • Asthma
  • COPD (Chronic Obstructive Pulmonary Disease)

The Practice is currently changing the recall system it uses to manage annual review reminders for patients. To do this we have looked at what systems have worked well in other Practices in helping to remind patients when they should book an appointment for their annual review. This review has shown that having an annual review in the month of your birthday has worked well with this in mind has decided to transition to this recall system in the next 12 months.

We have traditionally used letters to remind patients that their annual reviews are due. We are now encouraging our staff to use a texting system called Accurx Chain SMS or email. Both these methods are environmentally friendly and data secure. For the patients who do not have access to either text messaging or email we will try to communicate via telephone or revert to mailing out a letter.

We therefore ask that all patients inform us when their contact details change, so that we can update their records and contact preferences.

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Referal to secondary care or community care

NHS England, BMA and N.A.P.P have provided a new patient information leaflet to explain what happens when a patient is referred to a specialist/consultant and what the process is with regards medication and fit to work notes when under the care of the  specialist/consultant. See the link below:

Click here to learn about what happens when you are referred

Click below to read patient information about what we prescribe in Warrington.......

Self Care Patient Information

My Life Warrington website gives information about what is available in Warrington for the following topics. Health and Wellbeing, Support for Carers and Child Care. Our Patient Advisors will use this site to help navigate you to services to give you extra support.

https://www.mylifewarrington.co.uk/kb5/warrington/directory/home.page


General Data Protection Regulation Changes

Patient Privacy Notice

Privacy Notice - GP connect South Warrington Network

General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

Prescription Collection

On 25th May 2018 General Data Protection Regulations are changed and Stockton Heath Medical Centre will be breaching these regulations if we give your prescription to someone without your permission.

If you want to delegate responsibility to another person (including a pharmacy) to pick up your prescription speak to your local pharmacy to arrange this service.

Important points of note:

  1. You can withdraw permission at any time by informing the Surgery and the Pharmacy.
  2. Some pharmacies no longer pick up paper prescriptions for patients.
  3. Your prescription can be automatically sent to a pharmacy so no one has to pick it up from the GP surgery (dependent on medications).

Collecting letters/Fit to Work notes/copies of blood forms/results:

We will ask you to provide proof of your ID when you collect the paperwork and we log this on your medical record. If you are asking someone else to collect on your behalf, you will need to let us know the name of the person and ask them to bring proof of ID with them.

 


CQC Focused Inspection July 2018

 CQC Follow up Inspection March 2017

CQC report February 2016

(Site updated 23/05/2020)
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