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COVID-19 - AZ Vaccination Guide

Protected Learning Time - surgery closed:

The surgery will be closed from 12.30pm on Thursday 29 April 2021 for whole team Protected Learning Time (our first since September 2020). We will re-open at 8am Friday 30th April 2021. 

Emergency cover will be provided by PC24 who provide the Out Of Hours service, if you have a medical need during this time please dial 111 or if it is an emergency then please call 999. During this time you  will not be able to submit an Econsult to GP. You can however, still get advice through eConsult page “I want to help myself” which will direct you to information/advice for your condition or direct you to external care provider such as pharmacy or minor injuries/A&E departments.

Covid Vaccination Programme update 27.4.2021

Our service is providing vaccinations to people in cohorts 1-9 and this will continue.

We are continuing to book in people in cohorts 1-9 who have not yet been vaccinated for their first dose and we will carry on doing this to make sure that no-one is left behind.

People in cohorts 1 - 9 who haven’t had a first dose yet should contact the practice now for a first dose appointment.

We will be able to give the second dose to everyone who has had their first dose of the vaccine with us and we will continue to invite people for their second dose when this is due.

We will not be providing a vaccination service for people aged 18 to 49 when they become eligible. We were set up as a service for cohorts 1-9 only and there are a wide range of alternative local options for people who are due to be vaccinated next.

If you are in this younger cohort, you will be able to get your vaccination at other local vaccination services including hospital hubs, community pharmacies and larger vaccination centres

When you become eligible, you will be able to book your vaccine and choose a local service through the national booking service at or by phoning 119.

Other services in this area have sufficient capacity to be able to vaccinate everyone who is eligible when it is their turn.

Update for Patients March 2021


As we continue with our Covid 19 response, we wanted to share with you how we are “open for business”. The new “normal” will continue to look different from how we provided a service to our patients prior to March 2020.


To reduce footfall in the building, we will continue with total triage (as advised by NHS England) by using eConsult for any access requests. We are processing almost 400 Econsults received electronically each week.  Our reception team are dealing with over 1200 telephone calls each week.We strongly recommend that patients submit an eConsult to aid clinical triage of your condition. We do not have capacity of reception staff to do this for every patient, if you have access to computer or smart-phone we would request that you do this yourself rather than calling the surgery reception team.

eConsult templates have been reviewed recently to reduce some of the difficulties people had in submitting them; particularly around management of pain. More templates have been added for different clinical conditions making it easier to submit an eConsult for your condition. “please note – We are open Monday to Friday 8am to 6.30pm. eConsults will be responded to by the end of the next working day, we cannot guarantee a response on the day that you submit the eConsult. The response maybe signposting to appropriate services, text message, issue a prescription, asking for further information, a telephone appointment, video consultation or a face to face appointment.  If you have an urgent issue outside of our opening times please ring NHS 111 (out of hours) or 999.  

 Please ensure you use the link below to submit an eConsult NOT the Patient Access site.

The majority of consultations with GP or Clinical team are taking place by telephone/video call. We will be open to see patients for face to face consultations when clinically appropriate by invite only; using entrances at front and rear of the building. Please understand that we are protecting both patients and our clinicians by keeping face to face consultations to a minimum. We will not be opening the front doors as normal for people to “pop in” whilst social distancing guidelines continue to be in place.


We will continue to promote on-line ordering of prescriptions/picking up/delivery from pharmacy, this has worked excellently over the past 12 months. Please email our team alternatively you can post your prescription in the mail box on the gate of the staff car park or via royal mail (please allow enough time for us to receive/process).


The Practice has adopted a policy of requesting face coverings for all patients/visitors. All team members will continue to wear appropriate PPE. Staff temperatures are checked twice daily. Patient facing staff also have Lateral Flow Testing twice a week to check they are Covid 19 infection free.

Our team are supporting the Covid vaccine program roll-out; staff assist in booking the vaccine appointments and are also  deployed to work at the centres providing vaccinators and administration support. This is reducing staff levels on site at the Practice; we ask for your understanding if we take longer to answer telephones/deal with queries etc.

We also continue to work under social distance guidance and our teams are working in "bubbles" or from home when their role permits.

Our team are planning for the next phase of the pandemic response and how we will provide a service to our patients whilst adhering to guidance from the Government and NHS England.





GP surgeries everywhere are dealing with high demand because of the COVID pandemic. Many surgeries have had to make urgent requests a priority.

Please be patient if you have sent in a non-urgent or routine request. Your surgery will contact you as soon as possible.

Do not use eConsult to contact your surgery about the COVID vaccine. The NHS will contact you when it's your turn.

 Consult online


Video featuring local GPs urges people not to delay seeking treatment for any health concerns   Mental Health and Anxiety  Rheumatoid Arthritis  British Lung Foundation   sexual health advice



The sender ID will be SHMC




We are trying to identify patients who are military veterans.  Did you serve for at least one day as either a Regular or Reservist in the British Armed Forces? Then please inform the practice either speak to our receptionist or email


In accordance with GP contract 2019, we have now stopped using our fax machines.


We will send correspondence by secure mail.



We will send and receive documents via a secure NHS mail;


For General enquiries:


For prescription queries/orders please use


Self Care Patient Information

My Life Warrington website gives information about what is available in Warrington for the following topics. Health and Wellbeing, Support for Carers and Child Care. Our Patient Advisors will use this site to help navigate you to services to give you extra support.


Referal to secondary care or community care

NHS England, BMA and N.A.P.P have provided a new patient information leaflet to explain what happens when a patient is referred to a specialist/consultant and what the process is with regards medication and fit to work notes when under the care of the  specialist/consultant. See the link below:

Click here to learn about what happens when you are referred

Click below to read patient information about what we prescribe in Warrington.......


General Data Protection Regulation Changes

Patient Privacy Notice

Privacy Notice - GP connect South Warrington Network

General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

Prescription Collection

On 25th May 2018 General Data Protection Regulations are changed and Stockton Heath Medical Centre will be breaching these regulations if we give your prescription to someone without your permission.

If you want to delegate responsibility to another person (including a pharmacy) to pick up your prescription speak to your local pharmacy to arrange this service.

Important points of note:

  1. You can withdraw permission at any time by informing the Surgery and the Pharmacy.
  2. Some pharmacies no longer pick up paper prescriptions for patients.
  3. Your prescription can be automatically sent to a pharmacy so no one has to pick it up from the GP surgery (dependent on medications).

Collecting letters/Fit to Work notes/copies of blood forms/results:

We will ask you to provide proof of your ID when you collect the paperwork and we log this on your medical record. If you are asking someone else to collect on your behalf, you will need to let us know the name of the person and ask them to bring proof of ID with them.


CQC Focused Inspection July 2018

 CQC Follow up Inspection March 2017

CQC report February 2016

(Site updated 28/04/2021)
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