We are working under NHS England guidance for total triage. We strongly recommend that patients submit an eConsult to aid clinical triage of your condition. We do not have capacity of reception staff to do this for every patient, if you have access to computer or smart-phone we would request that you do this yourself rather than calling the surgery reception team.
“please note – We are open Monday to Friday 8am to 6.30pm. eConsults will be responded to by the end of the next working day, we cannot guarantee a response on the day that you submit the eConsult.The response maybe signposting to appropriate services, text message, prescription, asking for further information, a telephone appointment, video consultation or a face to face appointment. If you have an urgent issue outside of our opening times please ring NHS 111 (out of hours) or 999.
Flu Vaccination Programme 2020.
We have now released appointment slots for flu vaccinations for eligible patients. Appointments will be given either at the surgery or at St Thomas Church hall, Ellesmere Road. Please attend at your allocated time only. We will need to adhere to social distancing guidance and would not wish for a build of queues outside the premises.
Please contact our team to book your appointment, where possible please telephone after 11am as our phones are busier in first few hours. We continue to ask patients to submit their own eConsult for general appointments and queries rather than doing this over the telephone; if our receptionist does this for you it is blocking the phone lines up and causing long waiting times to speak to a receptionist.
Please note that people in the 50-64-year old age group and who do not have a pre-existing medical condition will not be vaccinated until after we have vaccinated our other at risk groups, and this will be providing there is sufficient vaccine, there will not be appointments offered for this age group until then. We understand that this may disappoint some patients but we need to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which are eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.
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Update for Patients (July 2020): Covid 19 response second phase
As we move into the second phase of our Covid response, we wanted to share with you how we are “open for business”. The new “normal” will continue to look different from how we provided a service to our patients prior to March 2020.
To reduce footfall in the building, we will continue with total triage (as advised by NHS England) by using eConsult for any access requests. If you do not have access to technology to do this yourself our reception team will assist you. Please note telephone calls are taking longer to process at times due to this. When we first started to use eConsult, we were dealing with approximately 200 per week, this rose to 370 per week during March to May. This has now risen to over 500 per week. The Practice team are reviewing how we can manage this increased demand.
The majority of consultations are taking place by telephone/video call. We will be open to see patients for face to face consultations when clinically appropriate by invite only; using entrances at front and rear of the building. Please understand that we are protecting both patients and our clinicians by keeping face to face consultations to a minimum. We will not be opening the front doors as normal for people to “pop in” whilst social distancing guidelines continue to be in place.
We will continue to promote on-line ordering of prescriptions/picking up/delivery from pharmacy, this has worked very well over the last few months. Please email our team warccg.prescriptionsteam@nhs.net
The Practice has adopted a policy of requesting face coverings for all patients/visitors. All team members will continue to wear appropriate PPE.
Video featuring local GPs urges people not to delay seeking treatment for any health concerns
https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/ Mental Health and Anxiety
https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/
https://breastcancernow.org/about-us/media/statements/advice-coronavirus-people-cancer
https://www.crohnsandcolitis.org.uk/news/coronavirus-covid-19-advice
https://www.stroke.org.uk/news/coronavirus-covid-19-information-people-affected-stroke
https://www.blf.org.uk/support-for-you/coronavirus British Lung Foundation
https://www.bhf.org.uk/informationsupport/heart-matters-magazine/news/coronavirus-and-your-health
https://sh24.org.uk/sexual-health
https://www.axess.clinic/ sexual health advice
The sender ID will be SHMC
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In accordance with GP contract 2019, we have now stopped using our fax machines.
We will send correspondence by secure nhs.net mail.
We will send and receive documents via a secure NHS mail;
For General enquiries:
warccg.StocktonHeathMC@nhs.net
For prescription queries/orders please use
warccg.prescriptionsteam@nhs.net
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My Life Warrington website gives information about what is available in Warrington for the following topics. Health and Wellbeing, Support for Carers and Child Care. Our Patient Advisors will use this site to help navigate you to services to give you extra support.
https://www.mylifewarrington.co.uk/kb5/warrington/directory/home.page
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Referal to secondary care or community care
NHS England, BMA and N.A.P.P have provided a new patient information leaflet to explain what happens when a patient is referred to a specialist/consultant and what the process is with regards medication and fit to work notes when under the care of the specialist/consultant. See the link below:
Click below to read patient information about what we prescribe in Warrington.......
General Data Protection Regulation Changes
Patient Privacy Notice
Privacy Notice - GP connect South Warrington Network
General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)
Prescription Collection
On 25th May 2018 General Data Protection Regulations are changed and Stockton Heath Medical Centre will be breaching these regulations if we give your prescription to someone without your permission.
If you want to delegate responsibility to another person (including a pharmacy) to pick up your prescription speak to your local pharmacy to arrange this service.
Important points of note:
- You can withdraw permission at any time by informing the Surgery and the Pharmacy.
- Some pharmacies no longer pick up paper prescriptions for patients.
- Your prescription can be automatically sent to a pharmacy so no one has to pick it up from the GP surgery (dependent on medications).
Collecting letters/Fit to Work notes/copies of blood forms/results:
We will ask you to provide proof of your ID when you collect the paperwork and we log this on your medical record. If you are asking someone else to collect on your behalf, you will need to let us know the name of the person and ask them to bring proof of ID with them.
CQC Focused Inspection July 2018
CQC Follow up Inspection March 2017
CQC report February 2016
(Site updated 29/09/2020)