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Protected learning time 25 July 2019. The surgery will close at 12.30pm. Please contact 111 for out of hours service.

 

The sender ID will be SHMC

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In accordance with GP contract 2019, we aim to phase out the use of fax machines.

 

We will send correspondence by secure nhs.net mail.

 

We will stop using fax machines from 1 August 2019.

 

We will send and receive documents via a secure NHS mail;

 

For General enquiries:

 

warccg.StocktonHeathMC@nhs.net

 

For prescription queries/orders please use

 

warccg.prescriptionsteam@nhs.net

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Chronic Disease Reviews

Annual Review

  • Hypertension (raised blood pressure)
  • Diabetes
  • Heart disease
  • Stroke or TIA (mini stroke)
  • Asthma
  • COPD (Chronic Obstructive Pulmonary Disease)

The Practice is currently changing the recall system it uses to manage annual review reminders for patients. To do this we have looked at what systems have worked well in other Practices in helping to remind patients when they should book an appointment for their annual review. This review has shown that having an annual review in the month of your birthday has worked well with this in mind has decided to transition to this recall system in the next 12 months.

We have traditionally used letters to remind patients that their annual reviews are due. We are now encouraging our staff to use a texting system called Accurx Chain SMS or email. Both these methods are environmentally friendly and data secure. For the patients who do not have access to either text messaging or email we will try to communicate via telephone or revert to mailing out a letter.

We therefore ask that all patients inform us when their contact details change, so that we can update their records and contact preferences.

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Please note; when you register through Patient Access, you will need to bring 2 forms of ID (one with your picture/one with proof of address) to complete the process. If we do not receive these within 30 days the account will be rejected.

patientaccess

Self Care

If you have a minor or self limiting illness please click self care for advice, this may avoid an unnecessary consultation for a self limiting illness, and help the GP use their time more appropriately to see acute, chronic or complex patients.

You can access appropriate information from our self care page or from the self care forum website or ask advice from a local Pharmacist. There are fact sheets on the self care forum  website for common minor ailments, giving advice for looking after yourself.

Referal to secondary care or community care

NHS England, BMA and N.A.P.P have provided a new patient information leaflet to explain what happens when a patient is referred to a specialist/consultant and what the process is with regards medication and fit to work notes when under the care of the  specialist/consultant. See the link below:

Click here to learn about what happens when you are referred

Click below to read patient information about what we prescribe in Warrington.......

Self Care Patient Information

My Life Warrington website gives information about what is available in Warrington for the following topics. Health and Wellbeing, Support for Carers and Child Care. Our Patient Advisors will use this site to help navigate you to services to give you extra support.

https://www.mylifewarrington.co.uk/kb5/warrington/directory/home.page


General Data Protection Regulation Changes

Patient Privacy Notice

Prescription Collection

On 25th May 2018 General Data Protection Regulations are changing and Stockton Heath Medical Centre will be breaching these regulations if we give your prescription to someone without your permission.

If you want to delegate responsibility to another person (including a pharmacy) to pick up your prescription speak to your local pharmacy to arrange this service.

Important points of note:

  1. You can withdraw permission at any time by informing the Surgery and the Pharmacy.
  2. Some pharmacies no longer pick up paper prescriptions for patients.
  3. Your prescription can be automatically sent to a pharmacy so no one has to pick it up from the GP surgery (dependent on medications).

Collecting letters/Fit to Work notes/copies of blood forms/results:

We will ask you to provide proof of your ID when you collect the paperwork and we log this on your medical record. If you are asking someone else to collect on your behalf, you will need to let us know the name of the person and ask them to bring proof of ID with them.

 


CQC Focused Inspection July 2018

 CQC Follow up Inspection March 2017

CQC report February 2016

(Site updated 19/07/2019)
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